Privacy

This privacy policy sets out how Hotel Henry uses and protects any information that you give Hotel Henry when you use this website.

Hotel Henry is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Hotel Henry may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 5/14/2018.

WHAT WE COLLECT

 

We may collect the following information:

  • Name, gender, home and work address, telephone number and email address, your business title,
    date and place of birth, nationality, passport, visa or other government-issued identification information;
  • Guest stay information, including date of arrival and departure, goods and services purchased,
    special requests made, information and observations about your service preferences (including
    room type, facilities, holiday preferences, amenities requested, ages of children or any other aspects of the services used);
  • Telephone numbers dialed, faxes sent/received or receipt of telephone messages when connected to
    the telephone services we may provide guests during their stay;
  • Credit and debit card number;
  • Employer or other relevant details if you are an employee of a corporate account, a vendor or other
    type of business partner (e.g., travel agent or meeting and event planner);
  • Additional contact information about you that we may obtain through third parties with whom we
    do business (e.g. travel agents, online travel agencies, or similar providers);

If you submit any personal information relating to other people to us or to our service providers in connection with the services (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.

 

WHAT WE DO WITH THE INFORMATION WE GATHER

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Through our online services: We may collect personal information when you make a reservation or otherwise purchase
    goods and services from us, communicate with us, inform us of any special requests or preferences
    you may have, or sign up for a newsletter or participate in a survey, contest, or promotional offer.
  • Through our offline services: We may collect personal information from you offline, such as when you visit Hotel Henry,
    make a reservation over the phone or contact customer service.
  • From other sources: We may receive your personal information from other sources, such as public databases, joint marketing
    partners, and other third parties. This may include information from your travel agent, airline, credit card, and other partners,
    and from social media platforms (including from people with whom you are friends or otherwise connected). We may use
    personal information in a variety of ways, including:

    • To provide the services you request, such as to facilitate reservations, send confirmations or pre-arrival messages, to
      assist you with meetings, events or celebrations, and provide you with other information about the area and the hotel
      at which you are scheduled to stay.
    • To complete and fulfill your reservation and stay, for example, to process your payment, ensure that your room is
      available, and provide you with related customer service.
    • To send you administrative information, marketing communications, promotional offers, periodic customer satisfaction,
      market research or quality assurance surveys.
    • To personalize your experience when you stay with us
    • To allow you to participate in contests and other promotions.
    • For our business purposes, such as data analysis, audits, security and fraud monitoring and prevention (including through
      the use of closed-circuit television, card keys, and other security systems), developing new products, enhancing, improving
      or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and
      operating and expanding our business activities.

 

YOUR PERSONAL INFORMATION MAY BE DISCLOSED IN CONNECTION
WITH THE FOLLOWING SERVICES WE PROVIDE:

 

  • Reservations: The personal information you provide to us for making a reservation is made available to Hotel Henry for the purpose of meeting your reservation request. After your stay we retain your personal information including details of your stay, preferences, room/accommodation type and amenities used.
  • To Service Providers: We may disclose personal information to our third-party service providers who provide services within the hotel including payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services.
  • Through Social Media: Hotel Henry and 100 Acres will engage and interact with our community and guests through our social media channels. We use social media to promote our community, our products, connect with our guests, and receive feedback regarding our products and services.

 

SECURITY

 

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

HOW WE USE COOKIES

 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

 

LINKS TO OTHER WEBSITES

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

CONTROLLING YOUR PERSONAL INFORMATION

 

You may choose to restrict the collection or use of your personal information in the following ways:

  • You are welcome to call 716.882.1970 or email frontdesk@hotelhenry.com any time to have your personal and/or reservation information removed from our reservation database.
  • Whenever you fill out a form on our website you agree to your personal data being stored to process your inquiry – you consent to this by checking the mandatory “Consent” option present on each web form. You are welcome to call 716.882.1970 or email j.mancini@hotelhenry.com at any time to have your information removed from our inquiry database.
  • You may unsubscribe from our email communications by clicking “unsubscribe” at the bottom of any Hotel Henry email
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to 444 Forest Avenue, Buffalo, NY 14213 or emailing us at j.mancini@hotelhenry.com.

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 444 Forest Avenue.

If you believe that any information we are holding on you is incorrect or incomplete,  please email us at j.mancini@hotelhenry.com or write to us at the above address. We will promptly correct any information found to be incorrect.

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