• Do not travel if you are experiencing a fever of 99 degrees or higher, cough, or shortness of breath. Any guests who exhibit symptoms consistent with COVID-19 will be refunded the unused amount of their stay and required to vacate immediately.
• Pack and travel with your personal face mask. We require masks to be used in accordance with New York State law and CDC guidelines, including when entering the hotel, traveling through or relaxing in all public spaces including restaurant and conference spaces, and any other public areas of the hotel facility.
• Upon entering the building, please use hand sanitizer provided by the hotel.
• Respect social distancing regulations for fellow guests and staff - ‘Six feet can’t be beat!’ Enjoy Hotel Henry’s many indoor and outdoor spaces for leisurely pursuits!
• Communicate openly with our staff, please feel comfortable asking any pertinent question, so that we may provide you with updated information or clarify any changing circumstances.

• Hand sanitizing stations are available throughout the public areas of the hotel.
• ‘Six Feet Can’t Be Beat!’ The hotel is setup for social distancing success for our team members and our guests.
• All hotel team members are screened and required to sanitize their hands when they arrive on hotel property. Hand sanitizing protocol is required of team members throughout their workday.
• Staff members are required to wear masks at all times.
• We ask that guests carry a mask on their person at all times and utilize it when entering indoor spaces or in circumstances where six feet of social distancing is unable to be maintained.

We have temporarily modified or suspended certain services and amenities that may increase risk to our guests and coworkers. We will continue to modify our approach to services and amenities as recommendations, guidelines and best practices evolve.

• Following all New York State guidelines, 100 Acres: The Kitchens at Hotel Henry, is currently open for Patio Seating Wednesday through Saturday. With limited, socially distant seating, reservations are strongly recommended. Patio Seating is weather permitting.
• 100 Acres Take-Out is available for In-Room-Delivery, Wednesday through Saturday, 4:30pm to 8pm. Visit 100acresbflo.com/in-room-delivery for more information.
• Guests are welcome to enjoy 100 Acres take-out in their personal guestroom or in socially distant public spaces of the hotel, including outdoor seating available at the main north entrance of the hotel. Another outdoor option is to borrow a Henry-Yellow blanket from the Front Desk to create a picnic on the north or south lawn with your 100 Acres take-out. Outdoor areas are weather permitting.
• Take-Out beverages are available from the exterior 100 Acres Patio Bar on the south side of the building, Wednesday through Saturday, 4:30pm to 8:30pm. Per New York State Liquor Authority, all take-out alcoholic beverages must include a food order, and bar snacks from the 100 Acres kitchen will be available for purchase. Outdoor bar service is weather permitting.
• The Hotel Henry Market, available at the Front Desk, is open 24-hours a day for grab-and-go snacks, lite breakfast items and alcoholic and non-alcoholic beverages.
• Hotel Henry’s Breakfast Bag, a light breakfast for one of tasty yogurt, baker’s choice house-made breakfast pastry, and fresh fruit, will be delivered outside your door at 7am when pre-ordered by 11pm for the following morning.

• Enjoy socially distanced outdoor seating off the main lobby, weather permitting. The South Lawn is also available for relaxation; just borrow a Henry-Yellow blanket from the front desk to enjoy a bit of summer solitude or a picnic with Take-Out from 100 Acres.
• Enjoy a walk through Hotel Henry’s lovely north grounds garden, or take a stroll around the South Lawn.
• Each evening, please enjoy a complimentary glass of wine or local beer – available at the Towers Front Desk from 6pm – 7pm. Feel free to sip as you stroll the outdoor spaces, relax in the socially distanced outdoor seating off the lobby, or take back to your guest room.
• The eclectic Elmwood Village entertainment district begins just steps away from Hotel Henry. Ask the Front Desk Attendants for directions and details.
• Reddy Bikeshare Bicycles are available for rent on the Forest Avenue, south side of the hotel, as well as on the adjacent Buffalo State Campus. Please ask the Front Desk for details.

• Arrive via the Rockwell Road/Richardson Road intersection entrance to the hotel.
• When arriving, please pull up to the lobby entrance circle, beside the Unity Sculpture.
• We ask that only the reserved member of your group proceed inside the lobby to the Front Desk for guest registration. We will request the names of additional guests registered to the room for potential contact tracing.
• Guests must wear an appropriate face covering in all interior and exterior spaces of Hotel Henry, unless seated and dining at a socially distanced 6-feet from other guests. Please have your mask on while entering the hotel lobby.
• If there are multiple guests arriving at the same time, we ask that you wait in queue while taking a socially distanced seat along the window banquettes. We thank you for your patience.
• After guest registration is complete, if necessary, please retrieve a luggage cart from the adjacent West or East Wing entrance for your luggage assistance. Luggage carts are frequently disinfected, but we ask that you disinfect your hands after use.

• Complimentary self-parking is available in the north lots adjacent to the main north entrance to the hotel.
• Valet parking is suspended at this time.

• In compliance with CDC, EPA, State of NY, and Erie County guidelines, enhanced cleaning and disinfecting procedures have been implemented in all areas of the hotel.
• Housekeeping services will continue with special attention paid to disinfection of your guestroom and all public spaces, including door handles, countertops, phones, light switches, thermostats, and electronic controls.
• Guest rooms will remain empty for 24 hours after guest departs before the housekeeping team enters to clean.
• Once a guest room has been cleaned and sanitized, there will be no entry to the room by anyone until the registered guest arrives.
• There will be no housekeeping service offered during a one-night to three-night guest stay.
• If a guest needs fresh towels during their stay, or additional toiletries, they will call the Front Desk to request, place used towels in a bag available in guest room, close it, and place it outside the door.
• Clean, fresh towels will be delivered in a bag outside the room, and soiled towels will be removed for laundering.
• If a guest is staying 4 or more nights, their guest room will be cleaned every 3rd day of their stay.
• For the safety of you and our team, we ask that you vacate your guestroom while housekeeping performs this important work.

• Guests are urged to use express checkout, dropping guest room keys in the ‘Express Check-Out’ Stand located in the West Wing Lower Level lobby as exiting the elevator.
• Guests will receive a copy of their charges via email.
• Luggage carts are available at the West Wing Lower Level Lobby for self-service use.